Landlord Fees
We have several packages available and will tailor them to you circumstances.
Our maximum fees are as follows.
Fully Managed: 14.4% (inc. VAT)
This includes:
- Demand and remit the monthly rent received.
- Pursue non-payment of rent and provide advice on rent arrears actions.
- Deduct commission and other works.
- Advise all relevant utility providers of changes.
- Undertake two inspection visits per annum and notify landlord of the outcome.
- Arrange routine repairs and instruct approved contractors.
- Arrange check-in inventory.
Tenant Find: £474 (inc. VAT) or 1 month's rent, whichever is greater
This includes:
Rental appraisal and professional advice.
Unlimited marketing and viewings until property is let.
Tenant referencing (if required.)
Deduct any pre-tenancy invoices.
Prepare any pre-tenancy invoices.
Prepare agreements.
Collect security deposit, if required.
Check-in tenant.
Arrange move-in documentation.
Additional Non-Optional Fees & Charges (Irrespective of Level of Service)
- Agree the market rent and find tenant in accordance with landlord guidelines.
- Advise on refurbishment.
- Provide guidance on compliance with statutory provisions and lettings consents.
- Carry out accompanied viewings (as appropriate.)
- Market the property and advertise on relevant portals.
- Erect board outside property in accordance with Town & Country Planning Act 1990.
- Advise on non-resident tax status and HMRC (if relevant.)
- Inventory Fee (landlords share): £120 (inc VAT)
- Deposit Registration Fee: £30 (inc VAT)
- LL AML Fee: £15 per person.
- Register landlord and tenant details and protect the security deposit with a government-authorised Scheme Provide the tenant(s) with the Deposit Certificate and Prescribed Information within 30 days of start of tenancy.
Additional property visits: £30 (inc VAT) per visit.
To attend for specific requests such as neighbour disputes; more visits are required to monitor the tenancy; or any maintenance linked visit.Submission of non-resident landlords receipts to HMRC: £50 (inc VAT) quarterly.
To remit and balance the financial return to HMRC quarterly – and respond to any specific query relating to the return from the landlord or HMRC.
- Additional copies of documents such as statements, AST’s etc: £5.50 (inc VAT) per copy.
- Arrangement Fee for property maintenance: 20% (inc VAT) of net cost, arranging access and assessing costs with contractor, ensuring work has been carried out in accordance with the specification of works retaining any warranty or guarantee as a result of any works.
- Sale of the property: 1.2% (Inc VAT)
Should the landlord agree to sell the property to a tenant introduced by the agent, the agent is entitled to the introductory service. - Rent Review Fee :£120 (inc VAT)
Review rent in accordance with current prevailing market condition and advise the landlord
Negotiate with tenant
Direct tenant to make payment change as appropriate
Update the tenancy agreement
Serve Section 13 Notice if tenancy is on a rolling monthly basis - Renewal Fee (landlords share) £100 (inc VAT)
Contract negotiation, amending and updating terms and arranging a further tenancy and agreement. - Deposit dispute (landlords share): £120 (inc VAT) per hour.
Agree with tenant check out date and time appointment.
Instruct inventory provider to attend.
Negotiate with landlord and tenant any disbursement of the security deposit.
Return deposit as agreed with landlord and tenant to relevant parties.
Remit any disputed amount to Scheme for final adjudication.
Unprotect security deposit.
Instruct contractors; obtain quotes; organise repairs, replacement or cost of any broken or missing items. - Court Attendance: £30 (inc VAT) per hour.
- Withdrawal fee £300 (inc VAT) per Property
If you have any further questions on our fees, please ask a member of staff.
Tenant Fees
Before Moving In
- Hold fee: 1 weeks rent per application (inc VAT)
Referencing up to two tenants (identity, immigration and visa confirmation, financial credit checks, obtaining references from current or previous employers / landlords and any other relevant information to assess affordability) as well as contract negotiation (amending and agreeing terms) and arranging the tenancy and agreement. - Chase up letters for rent arrears £12 (inc VAT) per letter
- Missed or cancelled standing order/ Direct debit £12 (inc VAT) per reference appointment
- Copies of paperwork such as AST’s etc £24 (inc VAT) per document
- Lost keys £60 (inc VAT) per set
Other Fees & Charges
- Out of Hours Services £120 per hour (inc VAT) plus any actual costs incurred where actions of the tenant results in the agent (or nominated contractor) attending the property, time to remedy the situation is charged at the prevailing rate.
- Unpaid Rent / Returned Payments Interest at 6% above Bank of England Base Rate from date due.
- Professional Cleaning (if required) £60 (inc VAT) per hour which will be deducted from the Security Deposit
Only charged where professional cleaning is necessary to return the property to the same condition as at the start of the tenancy.
Application
A copy of the EPC will be made available at point of application, should you require a copy any sooner then please request this.
If you decide to make an application for the property, then you will need to contact the relevant branch and register your interest at which stage the staff member will pass your details to our referencing agency who will send you an email and/or sms with further instructions on how to complete your online application form.
You will also receive an email from the branch with a link to the following information;
- Copy of blank tenancy
- How to rent guide
- Copy of EPC
- Guarantor Guidance Notes
- Information on Zero deposits
Deposit & fees
A holding deposit of 1 weeks rent will be payable upon application. The holding deposit will secure the property for you whilst referencing is being completed for up to 15 days. No further applications will be processed whilst we have a holding deposit in place. You will also need to pay a bond for the property which can be up to the value of 1 months rent. Check with the branch for further information on any bond incentives available. All bonds are registered with the Deposit Protection service.
The referencing agency will assess the following criteria;
- Credit check
- Affordability check
- Employment reference
- Previous landlord reference
- Housing history check
- Right to rent check
- Some applications may be subject to a police check
Please note that your holding deposit may be retained if any of the following conditions apply;
- You supply false or misleading information
- You fail right to rent checks
- You withdraw your application
- You fail to take all reasonable steps to enter into a tenancy agreement
In any of the above events resulting in your holding deposit being retained, you will be made aware as soon as is reasonably possible as well as being provided with a full written explanation.
Your holding deposit will be returned to you within 7 days of a decision being made.
In every event you will be asked to supply a guarantor who can either be working or a homeowner or both. Every guarantor will undergo referencing as per above.
In some instances, your application may be accepted without a guarantor, this will be discussed on a case by case basis with the Branch Manager.
Moving in
If your application is retuned as a pass, then we will proceed to fix a move in date with you.
Once you have a move in date fixed then you will come into branch on the day of move in to sign all of your documentation, pay your rent and bond at which point you will be given you’re keys. You can expect the move in process to take around 1 hour.
All parties named on the tenancy need to be present to sign on day of move in, inc. the guarantor. If your guarantor cannot be present on the day of move in then they must come into the office prior to that to sign the agreement otherwise we cannot complete the move in.
We work in partnership with a company called Zero deposits who provide another option in place of paying a full bond.
Start of tenancy information and receipt of documents
- Copy of blank tenancy (supplied at point of application)
- How to rent guide (supplied at point of application)
- Move in inventory
- Disclaimer for inventory
- Lead tenant declaration for DPS
- Copy of EPC (supplied at point of application)
- Copy of CP12 (if gas)
- Electrical Certificate (if needed)
- Deposit prescribed information
- Landlord Contact information (if let only)
- Guarantor Agreement
- Time scale of repairs
- Troubleshooting Guide
- Portfolio manager contact details
- Key log
- Bank details for future rent payment
- Current utility supplier’s information
- Smoke alarms and carbon alarms have been tested on the date of signing this tenancy and you are aware to inform Castledene/Landlord if this changes during your tenancy
- Guarantor Guidance Notes (supplied at point of application)
- “ How to rent Guide” created by department for communities and Local Government (supplied at point of application)
Sales
We offer a variety of marketing packages; sales fees range from 0% to a 1.4% inclusive of VAT.
Subject to a minimum fee of £1800 inclusive of VAT
Compliance
All our branches have Client Money Protection and are protected by PropertyMark.
The Property Ombudsman
Ombudsman No: D01176
PropertyMark
If you’d like to see our certificates, please click the link below: